General Questions

Do I need to create an account to record?
No! You can start recording immediately without any login or signup. Record for up to 1 hour with HD quality, no account required. Create a free account to save your recordings and access additional features.
Is there a free plan available?
Yes. You can record for free without login (1 hour per session, download only). Free account holders get 1 hour recording time per session, HD (720p) quality, up to 10 saved recordings, and basic features. No credit card required.
Do I need to download anything?
No downloads required! Our screen recorder works entirely in your web browser. Just grant permissions and start recording.
Can I record on mobile devices?
Yes. Screen Recorder Pro works on mobile browsers (Chrome Mobile, Safari Mobile). The interface is responsive and touch-friendly. Mobile recording capabilities depend on your browser's support for screen sharing APIs.
What video formats are supported?
We support MP4, WebM, MKV, AVI, MOV, FLV, and GIF formats. Free users get MP4 and WebM, Pro users get all formats.
How do I upgrade to Pro?
Simply visit our pricing page and choose the Pro plan. You'll get unlimited recording time, 4K quality, and up to 2,000 recordings.

Recording Questions

How do I grant screen recording permissions?
When you click "Add Screen", your browser will prompt you to select what you want to share. Choose "Entire Screen", "Window", or "Browser Tab" and click "Share". The permission request is handled automatically by your browser.
Why can't I record system audio?
System audio recording requires browser support and may not be available on all browsers. Chrome and Edge typically support system audio. Make sure to check the "System Audio" toggle before starting recording.
How do I download my recordings?
After stopping a recording, it will appear in the sidebar. Click the "Download" button on any recording to save it to your device. Recordings are saved in your selected format (MP4, WebM, etc.).
Can I pause and resume recordings?
Yes! You can pause and resume your recordings at any time. The pause/resume feature is available in both Free and Pro plans.
How do I change camera position during recording?
You can drag the camera overlay to any position before starting recording. During recording, the position is locked. Stop recording, adjust position, and start a new recording if needed.

Pricing & Plans

What's the difference between Free and Pro plans?
Free plan: 1 hour recording limit per session, HD (720p) quality, up to 10 saved recordings, MP4 and WebM formats, 30 FPS. Pro plan: unlimited recording time, up to 4K (2160p) quality, up to 2,000 saved recordings, all export formats (MP4, WebM, MKV, AVI, MOV, FLV, GIF), 60 FPS support, and priority customer support.
Can I switch plans anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately.
What happens to my recordings if I cancel?
Your recordings remain accessible. You can download them anytime, even after canceling.
Is there a free trial for Pro?
Pro plan features are available through paid subscription. You can start with the free plan to test basic features, then upgrade to Pro when you need advanced capabilities like 4K recording, unlimited time, and additional export formats.
Do you offer refunds?
Pro plan subscriptions include a 30-day money-back guarantee. Refund requests are processed within 5-7 business days. Contact support@screenrecorderpro.com for refund requests.

Technical Questions

Why is my recording file so large?
Video file size depends on quality, duration, and format. Higher quality (4K) and longer recordings create larger files. You can reduce file size by choosing lower quality settings or shorter recording times.
Can I edit my recordings?
Screen Recorder Pro focuses on recording. For editing, we recommend using video editing software like Adobe Premiere, Final Cut Pro, or free options like DaVinci Resolve or OpenShot.
What browsers are supported?
Screen Recorder Pro works best on Chrome, Edge, Firefox, and Safari. Chrome and Edge offer the best experience with full system audio support.
Do I need an internet connection?
You need an internet connection to load the application initially. Once loaded, basic recording works offline, but some features may require connectivity.

Still Have Questions?

Contact our support team for personalized assistance. We're here to help you succeed.

Email: support@screenrecorderpro.com

Response time: Within 24-48 hours (Pro plan users receive priority support)

Contact Support Help Center